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FAQ

Where do you deliver?

Deliveries are available throughout New Zealand from Bluff to Cape Reinga. We do not deliver to PO Box addresses.

How is your seafood shipped?

All products are packed in insulated poly-bins with gel-ice packs and biodegradable wool-cool for extra insulation (if required). Courier Post have chillers located at all their main depots and keep the poly-bins in these during transit which provides an extra layer of security around the cold chain.

How do I track my order?

You will be emailed a tracking number on the day of dispatch which we recommend tracking through http://trackandtrace.courierpost.co.nz/

I haven’t received an email with my parcel’s tracking number?

Please send an email to orders@oceansnorth.co.nz or call on (03) 348 1588.

How long after I order will my delivery be made?

Orders received daily before 9am Monday – Thursday will be packed and despatched the same day for delivery the following weekday. Orders placed after 9am on Thursdays will be despatched the following Monday. Oceans North Seafood do not process orders on Friday, Saturday, or Sunday. Please note some products in our collection require a 2-weekday lead time as they are harvested/caught to order. Please allow for this before starting to track your delivery.

Our delivery schedule may change during the Christmas period so please contact us to confirm our delivery cut off dates.

What time can I expect my delivery to be made?

Courier Post aim to deliver to business addresses by 10am and residential addresses before 5pm.

Rural deliveries may be made by your local Rural Post Delivery Driver who will follow his usual time schedule.  

Can I pick my order up?

Oceans North Seafood allow pick-ups and will refund freight charges if you elect to pick your order up.

How do I defrost my seafood products?

The best way to defrost your seafood without compromising the quality is by placing it in the fridge. The timing of this process varies from product to product; however, a general rule of thumb to go by is 24 hours. 

How do I cook perfect Crayfish?

MPI passed new regulations last year regarding the legal way to humanely kill crayfish and therefore it is no longer permitted to boil live crayfish.  Due to these updated regulations we now only supply frozen whole crayfish (or frozen tails) to our home chefs throughout NZ.

For best results we recommend the following;

  • Place your frozen whole Crayfish (or Crayfish tail) in a covered dish (or wrapped in newspaper) before placing in the fridge to thaw for 24 hours to ensure it is fully thawed prior to cooking. This will help the meat stay firm and tasty when cooked.
  • Boil your cray for approximately 8-10 minutes (depending on size) until their shell turns a bright orange colour OR cut the cray in half lengthwise, baste with a delicate marinade and grill flesh-side up until the flesh turns opaque.  

I have placed an order but didn’t receive a confirmation email?

Please send an email to orders@oceansnorth.co.nz or call on (03) 348 1588.

My order has not arrived – what do I do?

Please send an email to orders@oceansnorth.co.nz or call on (03) 348 1588. All delivery issues must be reported within 48 hours of dispatch. Refunds and/or replacements are issued on a case by case basis.

What do I do if my product arrives damaged?

Please send an email to orders@oceansnorth.co.nz or call on (03) 348 1588. All quality issues must be reported no later than 48 hours after the time you have received delivery to validate claims. We will require photographic evidence and/or a sample of the damaged or spoiled product. Refunds are issued on a case by case basis.