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Our frozen goods are packed with utmost care using insulated poly-bins, gel packs and packing material to ensure that they remain frozen during transportation.  However, it’s important to note that frozen products begin to thaw as soon as they are removed from the freezer.  Thus, we do not guarantee frozen goods will remain frozen during delivery.  Please be aware that if you order frozen products, the responsibility for their condition upon delivery rests with you, the receiver, and not with us, the sender.

If your product arrives in a damaged or spoiled condition, please contact us at office@oceansnorth.co.nz as soon as possible following delivery (and in any event, no later than 24 hours after the time you have received delivery). We will require photographic evidence and/or a sample of the damaged or spoiled product, gel ice packs and packaging as well as any damage to the poly bin. If we agree that any Product was incorrectly delivered, or delivered to you in a damaged or spoiled condition then we will either refund you the value of the Product by crediting your bank card or replacing the Product where replacement is possible.  Please note that all refunds are issued on a case-by-case basis.

1. Chilled Product(s) must be placed in the refrigerator upon delivery and stored at less than, or equal to, 4 degrees.
2. Frozen Product(s) must be placed directly in the freezer upon delivery and stored at -18 degrees.
3. We recommend thawing frozen Product(s) in the refrigerator over 24 hours to produce the best quality.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Oceans North Seafood doesn't collect any card information directly

We will endeavor to meet the nearest available delivery available unless otherwise communicated for the order to be held until a specific time.

We don't dispatch Fri- Sun to ensure couriers are running optimally and your order won't get stuck in transit

Standard delivery usually takes around 1 business days from dispatch. Always check your order tracking number and contact us should you note any delays or potential issues.

If your order hasn't arrived after 1 day in transit, please contact us and we will look into the details.